RAG for accounting: a chatbot answering questions about KSeF

The finance team answers repetitive questions every day: deadlines, procedures, exceptions and interpretations. RAG reduces response time because it finds the right source and provides context.

However, the key is that the chatbot operates on an approved knowledge base and not on random data from the Internet.

The basis is a well-prepared document database: internal procedures, KSeF instructions, operational decisions and the company's FAQ.

The system should return the response with its source so that the user can quickly verify where the recommendation came from.

It is best to start the implementation with one team and a specific list of questions. This makes it easy to assess the quality of answers and build a process of updating knowledge.

For regulatory areas, you need a substantive owner who approves new content and keeps it up to date.